How do I order the item I want?
From the product pages simply select the style you like and your preferred material, colour, embellishment and/or any extras found in the “options” tab. Click on “add to bag” this will add the item to your shopping bag. Once you are ready to go to checkout, click on “My Bag” at the upper right hand corner, in order to review your order, after any necessary adjustments, click “checkout”.
How do I pay?
Payment can be made for online orders using PayPal which is secure, efficient and permits payment via credit cards, debit cards and personal accounts. PayPal does not charge customers for any payments made on our website.
How do I know if my order has gone through?
You will receive an email confirmation as acknowledgement of your order within 24hours. Alternatively, please login to your account (using the 'login' button) and select My Order History to verify confirmation.
What is the status of my order?
You will receive email confirmations once your order has been received as well as when it has been made and dispatched, however you can always check your status by logging into your account using the My Account button. Orders will say ‘Processed’ until we have made and dispatched your order at which point your status will change to ‘Shipped’. You will also receive an email confirming this.
How long will delivery take?
All our items are hand made to order and may take between 3-4 weeks for delivery.
What if I need my item/s sooner than 3-4 weeks?
If you require your item/s sooner than this please call or email us and we will let you know if we can prioritise your order and deliver to you sooner (which is often possible).
How can I track my order?
All UK orders are shipped via Royal Mail Special Delivery, which is completely traceable, and typically arrives next business day after dispatch. International orders may take between 3-5 working days. If you haven't received your order during this time frame please contact us using the contact form page or email at firstname.lastname@example.org and we will aim to trace your parcel for you.